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Neste estudo de gestão de processos administrativos no serviço público abordaremos os conceitos de Administração Pública, as normas gerais do processo administrativo, a busca pela ampla defesa e contraditório, passando pelo entendimento das fases e rito do processo administrativo, para então compreender a implementação de gestão de processos no serviço público.

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Capítulo 1 - Conceito e Regime Jurídico da Administração Pública
1.1 Conceituação
1.2 Processo Administrativo
1.3 Modalidades do Processo
Capítulo 2 - Princípios Constitucionais
2.1 Devido Processo Legal
2.2 Contraditório
2.3 Ampla Defesa
2.4 Eficiência
Capítulo 3 - Instalação, desenvolvimento e decisão
3.1 Partes do processo
3.2 Instalação do processo
3.3 Atos processuais
3.4 Motivação da decisão
3.5 Recursos
Capítulo 4 - Conceito de gerenciamento de processo
4.1 Processos e estrutura organizacional
4.2 Processos Administrativos e de pessoal
4.3 Aspectos organizacionais em gestão de processos
Capítulo 5 - Riscos e Monitoramento do Desempenho de processos
5.1 Fatos e dados para tomada de decisão
5.2 Projetos de melhoria

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O estudo da administração pública deve partir do conceito de Estado em sentido amplo, no sentido de organização e funcionamento dos serviços públicos.

Múltiplas são os conceitos doutrinários de Estado. Para este estudo trataremos da sua conceituação como nação politicamente organizada para executar os objetivos da soberania nacional, pessoa jurídica de direito público que possui elementos e três poderes. Os elementos originários e indissociáveis referem-se ao povo, território e governo soberano.

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